Terms of Use

The general conditions of use and the conditions of sale described here regulate the website www.olisroc.com, property of Cluster les 2T’s. (Hereinafter olisroc.com), with address at Avda. Diagonal 534, entol izq., 08006 Barcelona, Barcelona. With C.I.F .: B66569351. Olisroc.com also owns all rights to the contents, images, texts and design, so to use this website and register as a user presupposes the acceptance of the conditions that will be detailed below without exceptions. You can not reproduce, transmit or exploit the content of this page in any way.

Our products

All our products include 10% VAT. Orders will be dealt with on a first-come, first-served basis, if stocks are over, we will contact the customer according to the data available and we will propose a product with similar characteristics, until a clear answer is obtained, we will not restart the ordering process.

Gifts and promotions

From our website, different offers and promotions are made. In none of these cases are accumulable, if there was a misunderstanding we would solve it by contacting the customer.

Shipping

All shipments will be made by MRW and / or FEDEX couriers, with a delivery time of 24 to 72 hours, excluding public holidays. In the event that we do not have the product in the warehouse, the delivery time will be notified to the client in the shortest possible time and will be informed of the delivery time. In case the delivery time is not reasonable or exceeds the possible waiting time of the customer will proceed to the cancellation of the order and to the refund of the amount paid within a maximum period of 5 business days.

Our hours are from 10:00 to 13:00 and from 15:00 to 19:00 from Monday to Friday. The management of all orders will be taken within this time, therefore the delivery time will count from the following 00: 00h except Saturdays, Sundays and public holidays.

In case the product arrives deteriorated externally, the client must make it appear on the delivery note of the transport agency if he also accepts the package, for subsequent claims. If the damage is not visible, the customer has 24 hours according to the delivery time on the delivery note to make the claim. The product will be changed if no additional charge.

Only orders are accepted for the peninsula and the Balearic Islands, for shipments to other countries check availability and rates at elisa.torremade@olisroc.com

Do not consider breach in the warranty of delivery those caused by absence of the addressee, change of address, consignee or unknown or incomplete addresses, non-payment of orders, closure for vacations, late delivery in the second, force majeure or unforeseeable event or other Causes not attributable to the agency, nor the merchandise “to be collected” at the address or warehouse of the destination agency. Likewise, they are exempt from liability in cases of non-compliance with the deadline for deliveries to the Balearic Islands for reasons beyond the control of the agency (delays by airlines, shipping companies, freight, loading and / or unloading …)

Payment Methods

The user agrees to pay at the time the order is placed. The established price of the product will be added to the freight, as indicated in the shipping section. The total will always be communicated at the time of purchase.

We have as payment: credit card with authentication.

Return or replacement

All products marketed at olisroc.com have a description where the characteristics of the product are recorded. In case the product does not meet your expectations, we offer the possibility of your return within 14 calendar days upon receipt of the product.

You must send the product to:

Cluster 2T’s:
Avda Diagonal 534 entol izq
08006 Barcelona
Barcelona

On matters of return or change of products purchased read the section on “Policy of return and changes” in Information.

The parties submit, at their option, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and courts of the user’s domicile.

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